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  Frequently Asked Questions

My Login information is not working?

-We have a new website as of October 1st 2018. We did not move over your login credentials to the new website, you will need to create a new login account for the new website. Sorry about that.

- If you have created a login on  this new version of our site and the login will not work, click the Forgot Password link to reset your password.


Order Entry

Do you have a minimum dollar order?
No! Items only need to be ordered in their sellable units such as one bundle or one case.

Can I add my purchase order number to my order?
Yes. At checkout you have an option of adding your purchase order number to your order.

What are my payment options?
We accept payment via Visa, MasterCard, American Express, and Discover.

How will my order ship?
Your order will ship in the most economical way available based upon what you have purchased and your location.

How do I contact CheapAss Shipping Supplies?
We are available by Email and Chat. Click the Contact Us link at the top of any page to reach out to us.

When will my order ship?
In-stock orders placed before 4 p.m. eastern time, and shipping via a UPS service should ship same business day!

Are my purchases subject to sales tax?
Applicable taxes will be charged on your full purchase unless we have a tax certificate on file. If you have a tax form on file with us you will not be charged tax on any of your purchases unless at checkout you change the tax status of the item to yes. Please submit sales tax exempt documents, prior to ordering and wait for approval. If an order is placed with sales tax, we may not be able to go back and refund it.

You may email your tax certificate to us by clicking the Contact Us link at the top of any page of our website . CheapAss Shipping Supplies must have this form on-file for your company in order to accept tax-exempt purchases. Please send us this document PRIOR to placing your order so we can make sure to have time to mark your account tax exempt before placing an order.

Returns

Can I return products?
Yes. Contact CheapAss Shipping Supplies by clicking the Contact Us link at the top of any page to receive an Return Authorization number and Return Form. Complete the form and return the merchandise within 30 days of purchase. Items purchased from CheapAss Shipping Supplies cannot be returned more than 30 days from date of purchase, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted. Items must be in full units and packed in their original packaging in resalable condition. No partial units may be returned for credit. Please contact us for return instructions.

Note: There is a 20% restocking fee along with all applicable freight charges.

Nationwide Shipping
CheapAss Shipping Supplies ships nationwide from Elgin IL. Sorry, currently we do not offer customer pick up.

Get the most Value from CheapAss Shipping Supplies:
1.) Ship to a Commercial / Business Address, Residential Deliveries are slightly higher priced by the shipping companies.
2.) Order in multiples. We are experts at combining shipping and keeping shipping costs down. If you order 1 case, bundle or box of something we do not have many options. But when you order multiple cases, we can usually work our magic and bring your per item shipping cost down.
3.) By ordering in bulk, not only does that help us keep your shipping cost per item down, but we also offer volume discounts for several products as shown on the product listing page.

Expedited Shipping
During checkout, if expedited shipping, UPS Next Day and 2nd day are available for your order, it will be offered during the checkout process. PLEASE NOTE: We always try our best to ship these out the same day, but several factors come into play that are outside of our control. If we are unable to ship it the day of purchase, your order will be shipped the following day via the service method you chose. So Next Day could be 2 day delivery, if you order late in the day and miss the cutoff deadline. This usually isn't an issue for orders placed early in the day.
Order Tracking
How do I track my order?
To track your recent orders, simply click on the Order Status link in your account. You also should receive an email with tracking information. Check your spam folder.

Security

Is your website secure?
Yes! Order in confidence! We use Veri-Sign 128 bit encryption security and also subscribe to McAfee Secure. To maintain security to your account, never share your password with anyone and make sure to log out of our site and close browser on shared terminals.

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